Technical Support & Returns

In the unlikely event that your item has developed a fault please contact us using the details below and our team of engineers will be able to help you.

If your item needs to be returned to us, you will need to request an RMA number before sending it back. Please contact us via the email address or phone number below and provide us with details of the fault, the part code and the serial number of the unit. Please use this RMA number at all times when referring to the item.

Steatite
Ravensbank Business Park
Acanthus Road
Redditch
Worcestershire
B98 9EX

Tel: 01527 512412
Fax: 01527 512419

Email: rma@steatite.co.uk

Please do not send goods back to us without requesting an RMA number first, as we need an RMA number to be able to track your return. Any products returned without an RMA number may be rejected upon arrival.

Please note that the issue of an RMA number is an acknowledgement of your request and does not imply acceptance of a warranty claim.